Terms and Conditions

The present Terms and Conditions contain legal obligations. We encourage you to read them carefully and to write us for any questions about them. Your tour bookings are made and accepted under the present Terms and Conditions.

Your contract in respect of your holiday is made with Crafted Tours Romania (‘the Company‘), all bookings are subject to these terms and conditions.

Booking your Tour

All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.

All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with the required deposit.

Your holiday must be paid in full according to the cancellation terms or as it was agreed with the Company representatives. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit.

Price Policy

The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.

The prices will be communicated at the moment of inquire, but the Company cannot guarantee them on long term. Therefore, the prices might be changed anytime for an unconfirmed booking.

Cancellation and Charges by the Company

Terms of cancellation and penalty fees for multi-days tours
Cancellation received less than 49 days = 25% penalty on total amount
Cancellation received less than 35 days = 50% penalty on total amount
Cancellation received less than 21 days = 100% penalty on total amount

Terms of cancellation and penalty fees for days trips and city tours
Cancellation received less than 7 days = 25% penalty on total amount
Cancellation received less than 5 days = 50% penalty on total amount
Cancellation received less than 3 days = 100% penalty on total amount

Personal Safety

Each Customer is responsible for maintaining their own safety at all times. By agreeing to take part on the tour or activity, all travelers are agreeing to listen to the safety instructions given by the guide and to exercise due care and attention during walking and performing activities during the tour.

Tour itinerary

In order to provide the best quality service and excellent experiences, we reserves the right to alter the suggested itineraries when required by circumstances such as, but not confined to, bad weather, national holidays and major local events, closing days of museums, monument and restaurants, strikes, disruptions of service by one of our service providers, client preferences and interests, etc.

Our Responsibilities

The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.

The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.

Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.

Your Responsibilities

You are responsible for arranging your own travel insurance. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.

Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.

By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.

All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

Data Protection

We collect your personal data such us name, telephone, address, credit card details, in order to be able to make the necessary arrangements for the provided tours and also for charging the cost of our services.

We reserve the right to take photographs during tours and activities, as well as of photographs of clients during tours and activities. We reserve the right to use those photographs in promotional materials without compensation or advanced notice.


The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.